HSN operates
a robust Interactive Voice Response (“IVR”)
platform which, combined with our state of the
art switching facility, provides customers with
a unique and effective solution for a variety
of customer service, telemarketing and financial
transaction applications. Additionally, our platforms
tremendous flexibility, allows us to provide
customized solutions at a fraction of the usual
cost of development.
Originally
designed specifically for the calling card market, our
IVR application allows our clients to decrease
their customer service costs by automating many
processes that traditionally are handled by live
customer service reps. In the case of
calling card companies, this means more effectively
managing credit guidelines, providing immediate
credit approvals & recharge, extracting valuable
information from callers and increasing customer
service coverage to 24/7…all while improving
the customer service experience for the end user! To listen to a sample call
flow, call 866-229-0646, and enter PIN#
111-111-111-111.
(click
for more details on PrePaid Card Customer Service).
IVR Citi specializes in the development, management and hosting of customized automated ASP IVR solutions. Please click here for a general listing of IVR applications.
