How it Works:

Using ANI recognition, your customer will be greeted with a professionally recorded welcome prompt in their own language. They will then be asked for their PIN number, and guided through an easy to understand menu, designed to isolate their exact request. Our proprietary customer service software will then search the appropriate call records and either issue the proper credit based on your credit criteria, or politely inform the customer that their request does not meet your current criteria for a valid credit. If the credit is approved, the re-charge is immediate. HSN will work with you to design a customized call flow, which not only allows customers to request credits, but also allows you to collect valuable information regarding the performance of your product. Real time reports will allow you to effectively manage your customer service application, by providing you with total call volume, amount and types of credit requests, credit decision, and amount of re-charges. You can also view important troubleshooting information provided by the callers. In addition, you will be able to play any recorded messages directly from your PC.

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